Privacy and Membership Terms

VETRIS (the "Company") attaches great importance to the privacy of its users and members in the services it offers through the www.vetris.art website (the "Site"). These Privacy and Membership Terms have been prepared to explain for what purposes your personal data is processed under Law No. 6698 on the Protection of Personal Data (the "PDPL"), with whom it is shared, your rights, and the conditions relating to Site membership. By using the Site and/or becoming a member, you are deemed to have accepted these terms.

Data Controller

Your personal data is processed by VETRIS in the capacity of data controller under the PDPL. For any questions or requests, you can reach us at [email protected].

Personal Data Collected

Depending on the nature of the services offered through the Site, the following personal data may be collected:

• Identity and contact information: name, surname, email address, telephone number, delivery and invoice address.
• Customer transaction information: order history, basket information, invoice and payment records, return and request records.
• Transaction security information: IP address, cookie records, session information, device and browser information.
• Marketing information: shopping preferences, campaign and newsletter preferences.

Your payment card details are not stored by the Company; payment transactions are carried out through the secure infrastructure of the relevant bank and PCI-DSS compliant payment institutions.

Purposes of Processing Personal Data

• Receiving, preparing, delivering, and tracking orders,
• Creating membership registration and account management,
• Customer relations and the management of requests and complaints,
• Issuing invoices and fulfilling legal obligations,
• Sending promotions, campaigns, and newsletters where your explicit consent exists,
• Ensuring Site security and improving service quality.

Legal Grounds for Processing

Your personal data is processed in accordance with Articles 5 and 6 of the PDPL, on the legal grounds of being directly related to the establishment or performance of a contract, the Company's fulfilment of its legal obligations, the establishment or protection of a right, the Company's legitimate interests, and, where necessary, your explicit consent.

Transfer of Personal Data

Your personal data may be shared — limited solely to the relevant purpose and in accordance with the PDPL — with cargo and logistics companies for the delivery of orders, with banks and payment institutions for receiving payments, with authorised public institutions and organisations within the scope of legal obligations, and with the suppliers from whom we receive services. Beyond these conditions, your data is not sold or rented to third parties.

Cookies

The Site uses cookies to improve your experience, remember your basket and session information, and carry out traffic analysis. You can restrict or delete cookies from your browser settings; however, in this case some functions of the Site may not work fully.

Data Security

The Company undertakes to take up-to-date technical and administrative measures and to exercise due care to protect your personal data against unauthorised access, loss, and misuse. Nevertheless, we remind you that the absolute security of data transmission over the internet cannot be guaranteed.

Retention Period

Your personal data is retained for the period necessary for the purpose for which it is processed and for the legal retention periods prescribed in the relevant legislation (for example, 10 years for commercial and tax records). Upon expiry of the period, the data is deleted, destroyed, or anonymised.

Your Rights Under the PDPL

Under Article 11 of the PDPL, you have the right to: learn whether your personal data is being processed; request information if it has been processed; learn the purpose of processing and whether it is used in accordance with that purpose; know the third parties to whom the data is transferred domestically or abroad; request the correction of incompletely or incorrectly processed data; request the deletion or destruction of the data; request that these operations be notified to the third parties to whom the data was transferred; object to a result arising against you as a consequence of analysis carried out exclusively by automated systems; and, should you suffer damage due to the unlawful processing of data, request that the damage be remedied.

To exercise these rights, you can submit your requests to [email protected]. Depending on their nature, your requests are concluded as soon as possible and within thirty days at the latest.

Membership Terms

Membership is completed by filling in the information on the membership form accurately, currently, and completely, and by accepting these terms. To become a member, one must have completed the age of 18 and have legal capacity. The member is personally responsible for the confidentiality of their account information and password, and for all transactions carried out through their account.

The member is responsible for the accuracy of the information they provide and is obliged to update their account if the information changes. The Company reserves the right to suspend or terminate membership in the event of a breach of the terms or unlawful use.

Commercial Electronic Messages

Commercial electronic messages such as campaigns, discounts, and newsletters are sent only where your consent exists. You can stop receiving these messages free of charge at any time, via the link contained in these messages or by notifying [email protected].

Termination of Membership

You can terminate your membership at any time and request the deletion of your personal data. Data subject to a legal retention obligation may continue to be retained for the relevant period as required by legislation.

Changes

The Company may update these Privacy and Membership Terms at any time. The current text takes effect on the date it is published on the Site. We recommend that you review the terms regularly.

Contact

For any questions, requests, or applications regarding the privacy and membership terms, you can contact us at [email protected].